Three Customer Service Bywords to Live By

Looking to grow your business? The more traditional route is to hire new salespeople so they can get new customers. A more innovative, less costly answer is to improve the service you provide to customers. If you can do something better than your competition, customers will want what you have to offer. You won’t have to sell them on your product or service at all.Here’s why. Customers today are very particular. If they get what they want, when they want it, at a fair price, they’ll do business with you. If you don’t deliver, they will simply go elsewhere.One way to meet this new customer focus is to use better technology. Dell Computers, for example, does a whopping seven million dollars a day in sales over the Internet, by delivering exactly the product a customer needs, at a competitive price, in 48 hours.Most of us, however, don’t use the Internet in such a way. We still rely on good old face-to-face contact. For us, customer interaction skills make all the difference in the world. Just repeating the mantra “The customer is king” doesn’t work anymore. Today, everyone in your business has to deliver on that promise.Take a look at Travel One, the eighth-largest business travel management company in America. With $1 billion in revenues, 1,300 employees, and offices in 50 states and 44 countries, Travel One has an enormous service challenge. To meet it, they have developed their own set of 10 Commandments all employees are expected to live by. Here are three I find particularly helpful:1. Do things right every time.
Each time a mistake is made with a customer, the customer’s business is affected. Most customers are tolerant of a mistake, especially if you’ve built up a bank account of goodwill with them and the mistake was unforeseeable. All you need to do is apologize, make it right, and move forward. If this mistake is part of a pattern of carelessness, be careful. Today’s customers will leave you in a heartbeat, and rightly so.If you’re not dedicated to doing things right every time, you really aren’t caring for your customer’s business. Service is providing what your customers want and doing it right every time.2. Be a service legend.
At Travel One, customer “problems” are opportunities to provide legendary service and build lifetime partners. It never ceases to amaze me that so many businesses blame customers when they present a problem to them. The message is clear: We’ll serve you as long as you give us no problems.Smart companies see customer problems as opportunities to demonstrate how much they care. A customer’s perception is your reality. Travel One’s President Jeff Harrow makes it clear to employees that if a customer thinks you blew it, you blew it. Travel One offers an unconditional service guarantee: “If it’s not right, we’ll apologize, fix it, pay for it, and prevent it from happening again. To date, no one has ever asked for their fees refunded.” With service like this, their customers enthusiastically become patrons (giving them all or most of their business), and then advocates (telling colleagues about the great service they get).3. Be proud, but strive to do better.
This is the mechanism that makes good service providers great. They are proud of what they do but are driven, even obsessed, to do better.They realize that whatever extraordinary service they introduce into the marketplace, if it catches on, will soon become ordinary – everyone will be doing it. The competitive advantage will be lost.Companies like Travel One ask their customers and ask them often: How can we improve to help you improve? They realize that no one ever complains about being treated too nicely, so they constantly come up with new and innovative ways to make customers feel special.There you have it: three ways to help your business climb into the service stratosphere, where companies like Travel One operate. Their last commandment puts all this service talk where it counts – on the level of each individual employee. Travel One’s 10th Commandment is: “To the customer, you are the company.” Small wonder customers love doing business with companies like this.

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There is an excessive amount of traffic coming from your Region.


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Technology Recruiting Pushes New Technological Advancement

Since the 1970s, Moore’s Law has successfully predicted the evolution of computer hardware technology. The law essentially describes the number of transistors that can be placed on an integrated circuit, which is a number that has approximately doubled every two years. Moore’s Law, in a broader sense, has also come to encompass the amazing rate that computer technology has advanced over the last several decades.Today, the smart phones that everyone carries around in commonplace fashion are more powerful than the personal computers of the early 1990s. There are numerous other examples that display the near exponential advancement of computer technology.This technological progress is not confined to hardware – the world of software has also seen drastic advances in both form and function. The internet has brought on a wealth of programming languages that are specifically geared towards the caveats of the web. For every type of application a myriad of programming languages have evolved.One byproduct of our drastic technology advancements has been the emergence of a complex division of labor. The famous early 20th century sociologist Emile Durkheim postulated that as a society became more complex, so did the division of labor. In ‘basic’ societies, such as hunter gatherers, each individual could fulfill almost every need by themselves; there was almost no division of labor. In more complex societies, such as ours, the division of labor became more diversified because each individual needed a more specified knowledge set (a plumber for plumbing, carpenter for wood working, mechanic for the car, and computer programmer for coding).However, ‘computer programmer’ does not suffice to accurately describe a modern day programmer. An individual could be a ‘Ruby on Rails’ programmer who specializes in building online social networking sites, or a ‘Flash Developer’ who is proficient in building visually stunning sites for upcoming movie releases.This hyper-specific computer programming sector is expressed in the world of technology recruiting. Not just anyone can hire the right programmer or engineer for a company. Someone not in the ‘know’ could potentially hire a flash developer for a project that required an intimate knowledge of PHP, or visa versa. A savy technology recruiter intimately knows each vocation and who would be best fit for each specific project.Technology Recruiting is the process of attracting, locating, managing and finally hiring the perfect candidate for a technology company. In the various tech hubs of the world, from San Francisco to Bangalore, technology recruiters are continuing to push the bounds of technological advancement first seen with Moore’s Law. A talented computer programmer is a diamond in the rough; with some pressure and resources at the right company, an individual can truly show off their talents.

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Expediency of Mobile Phones

The need to carry your own mobile phone is as natural as having your wallet on your pocket. It a gadget you can’t live without if you are a “techie person”. It is like bringing your secretary anywhere you go. It is no longer just a plain device made for calls. With the speed of the latest innovations in mobile technology, one can already make their mobile phones as their personal computer.Today, mobile phone trends change so fast. Even before the new one comes out in the market, another latest discovery out do the previous innovation. Blueberry for example is a mobile platform that has the same role as the personal computer. With it, users can store messages and important data, browse the internet, and access the emails. Mobile phones also have the same storage capacity as the first released computer hard disks.CommunicationCommunication is one fundamental job of a mobile phone. It makes people to be available anytime when there is a need for them to reach each other. One can connect with others through text messages, phone calls or even through mobile email. It is now much easier to be in touch with anyone, anywhere in the globe. It also quickens business transactions, information dissemination, updates, and all that. This results to a more effective and efficient decisions and accurate details.EntertainmentMobiles are not just for business related applications. They have different features that suit any types of users. Mobile companies tailored numerous types of mobile phones according to the people’s preferences. There are mobile phones for coach potatoes. For people who do not want to miss their favorite television series, handsets that offer feature of a television are available.For those who can’t live without music in their life, there is a bulk of mobile models to choose from. These models can store long play lists of audio and video that can be played over and over again. While mobile games are as addictive as computer games, you can be present anywhere and still enjoy your favorite games. What’s more, you can always bear a long line up waiting for your turn with your mobile games.Personal Assistance
Forgetting vital information, occasions, meetings, or other minute details can be stressful. Everyone is guilty of this and having someone to remind you of these things can be valuable. However, no one can always keep track of everything unless you have a personal secretary. Basic tools such as calculator, stop watch, and alarm clock are not very practical to bring along with you. But having your handset on your side is a relief if need to use any of these tools come up. Moreover, keeping a list of contacts is so crucial and having it saved on your mobile’s phonebook can keep you from much trouble. All these, your mobile phone can virtually be and do for you.Accessibility to technologyYour handy phone can have you access to diverse technologies obtainable. You can transact with your bank by using your phone. This is called mobile banking. Mobile banking is processed by sending a coded message to a designated number. This message is sent to the bank’s system to process. A confirmation will be sent to a subscriber if the transaction is processed successfully or not.Through mobile banking one can:1. Inquire bank balances
2. Transfer Money
3. Purchase
4. Pay billsWith all these conveniences brought about by mobile phones, they are no longer a luxury but a necessity in a highly urbanized world.

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Footing the Bill for Home Health Care – Paying to Keep the Elderly in Their Homes

When you find ways of footing the bill for home health care, it allows your family to stay closer together. It also allows seniors to keep a little bit of their independence and dignity.We should be proud to look after the elderly. These are people who took exceptional care of us, and now need our support to stay in the comfort of their own homes. They worked hard throughout their life, most raised families of their own, and helped their children to become successful adults. Now, many cannot manage to do the physical or mental tasks that they used to do, but all they need is a little assistance from us.Instead of going to an assisted living facility, some people today are choosing to stay in their homes. But to do this, most will need financial assistance to help pay their bills.Paying for home health care allows senior citizens to remain in their homes. In most cases, it costs less than assisted living facilities and nursing homes. The most noteworthy aspect of seniors remaining at home is that they are close to those who love them the most, and they remain in familiar surroundings.Footing the Bill for Home Health Care – Paying to Keep the Elderly in Their HomesThe biggest question is: how is it possible to pay to keep the elderly in their homes, or in the homes of their children? Here are some workable solutions:• Life Insurance – There are many life insurance policies that can be converted into home care payments. This allows seniors a way of retrieving some of that money they have been paying all of those years. This applies to Term, Whole, Group, and Universal Life Insurance.This is possible through Life Care Funding ( ). It is available in all 50 states, and if your loved one qualifies, it can begin paying for home care immediately. In addition, there is a percentage set aside to pay for funeral costs, and if there is any money remaining, it will go to the beneficiaries.• Medicare and Medicaid – Medicare and Medicaid help needy seniors to pay for some of their home care expenses. The U.S. government has rules and guidelines to see if your loved one qualifies. Check their websites for more information.• Health Insurance – It might be possible that there are clauses in your loved one’s current health insurance policy that pays for some home care. Have a close look at their policy, and you can also contact their insurance agent or the insurance company for more details.• Family Members – If immediate members of your family work together, you might be able to collect enough money on a monthly basis to help out. Home care can be expensive, but every little bit helps.Footing the Bill for Home Health Care – ConclusionFooting the bill for home health care can be a matter of using the resources that are currently available through the state and federal government, insurance policies, or through your immediate family. The fact is that it is cheaper to keep your senior loved ones at home than it is to place them in other facilities.

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